Account Deletion Policy

We understand that you may occasionally wish to delete your account with iBank Microfinance Bank. Below are the guidelines and procedures for account deletion:

1. Requesting Account Deletion:
   • To request the deletion of your account, please contact our customer support team at ibank@ibankmfb.com.
   • Your request must be made from the email address associated with your account to verify ownership.
2. Verification Process:
   • For security purposes, we may ask you to provide additional information to verify your identity before processing the account deletion request.
   • This may include confirming details such as your full name, account username, and any other relevant account information.
3. Effect of Account Deletion:
   • Once your account deletion request is processed, your account data will be permanently deleted from our systems.
   • This action is irreversible and will result in the loss of all account-related information, including but not limited to user profile data, saved preferences, and transaction history.
4. Retention of Certain Information:
   • Please note that we may retain certain information after account deletion as required or permitted by law, such as for tax or regulatory purposes.
5. Confirmation of Deletion:
   • Upon successful deletion of your account, you will receive a confirmation email to the address on file.
6. Reactivation Policy:
   • Should you decide to use our services again in the future, you will need to create a new account as we do not store deleted account information.
7. Contact Us:
   • If you have any questions or concerns about our account deletion policy, please contact us at ibank@ibankmfb.com.